Bridze EyeTrack — Customer Agreement & Authorization for Employee Monitoring
Version 1.0 · Governing law: India
This Customer Agreement (“Agreement”) is between Bridze Innovations Private Limited, a company incorporated under the laws of India, having its registered office at 285-C, First Floor, BRS Nagar, Ludhiana – 141012, Punjab, India (“Bridze”, “we”, “us”, “Provider”), and the organization that accepts it (“Customer”, “you”). By clicking “I have read and agree”, the accepting individual confirms they are authorized to bind the Customer, and the Agreement takes effect on that date.
1. Definitions
Service — the Bridze EyeTrack platform, including the monitoring Agent, dashboard, and related services. Device — a computer owned or controlled by the Customer on which the Agent is installed. Monitored Users — the Customer’s employees, contractors, or personnel who use the Devices. Monitoring Data — screenshots, timestamps, and activity data captured by the Agent. Customer Storage — the Customer’s own Google Drive in which Monitoring Data is stored.
2. The Service and License
Bridze grants the Customer a limited, non-exclusive, non-transferable, revocable license to use the Service during the Term, for the number of seats and until the license-expiry date in the Customer’s onboarding record. The Customer may install the Agent only up to its licensed seat count. Bridze may suspend the Service if seat or expiry limits are exceeded or on non-payment.
3. Customer Authorization, Rights and Warranties
The Customer represents, warrants, and covenants that: (3.1) it has the full lawful right, power, and authority to monitor the Devices and Monitored Users and to install and operate the Agent; (3.2) it installs the Agent only on Devices it owns or lawfully controls, for legitimate business purposes, and not on any personal device or any person who is not its own Monitored User; (3.3) it has provided all notices to, and obtained all consents from, its Monitored Users required under applicable law; (3.4) its use complies with all applicable laws, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023; and (3.5) it is solely responsible for determining that its monitoring is lawful, and Bridze gives no assurance on that point.
4. Employee Notice and Consent
The Customer is solely responsible for informing its Monitored Users that their Devices are monitored and that screenshots and activity data are captured, and for obtaining any legally required consent. The Customer will maintain records of such notices and consents and produce them if a Monitored User, third party, or regulator raises a query.
5. Data Protection Roles
As between the parties, the Customer is the Data Controller / Data Fiduciary and Bridze is the Data Processor, processing Monitoring Data only to provide and support the Service and only on the Customer’s documented instructions. Monitoring Data is stored in the Customer’s own Customer Storage, which the Customer controls.
6. Data Storage, Security, Retention and Deletion
Bridze does not sell Monitoring Data and does not use it except to provide the Service. Bridze applies reasonable technical and organizational measures (encryption in transit, access controls, private admin-only viewing). The Customer is responsible for retention and deletion of Monitoring Data in its Customer Storage. On termination, Bridze will cease processing and, on request, delete Customer records held by Bridze, subject to law.
7. Acceptable Use and Prohibited Use
The Customer will not: monitor any person who is not its own Monitored User; install the Agent on any device it does not own or lawfully control; use the Service for unlawful surveillance or harassment; reverse-engineer, resell, or sublicense the Service except as permitted; or capture data it has no lawful right to capture.
8. Confidentiality (Mutual)
Each party will keep the other’s confidential information confidential, use it only for this Agreement, and protect it with at least reasonable care. Bridze will treat Monitoring Data and the Customer’s business information as the Customer’s confidential information. This clause survives termination.
9. Intellectual Property
The Service, Agent, and related IP remain the exclusive property of Bridze. Monitoring Data and the Customer’s data remain the property of the Customer.
10. Fees and License Term
The Customer will pay the fees agreed for its plan. Bridze may suspend the Service on expiry or non-payment. Fees are exclusive of applicable taxes (e.g. GST).
11. Indemnification
The Customer will indemnify, defend, and hold harmless Bridze, its directors, employees, and agents from and against any and all claims, demands, proceedings, losses, damages, fines, penalties, and costs (including reasonable legal fees) arising out of or relating to: (a) the Customer’s monitoring of its Monitored Users; (b) the Customer’s breach of Sections 3, 4, or 7; (c) the Customer’s failure to give required notice or obtain required consent; or (d) any claim by a Monitored User, third party, or regulator relating to the Customer’s use of the Service. This indemnity survives termination.
12. Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.
13. Limitation of Liability
To the maximum extent permitted by law, Bridze will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profit, data, or goodwill. Bridze’s total aggregate liability under this Agreement will not exceed the fees paid by the Customer to Bridze in the twelve (12) months preceding the event giving rise to the claim.
14. Term and Termination
This Agreement continues for the license Term. Either party may terminate for material breach not cured within 30 days of notice. On termination, the Customer’s license ends and it will stop using the Service and uninstall the Agent from all Devices. Sections 3, 8, 11, 12, 13, and 16 survive termination.
15. Compliance with Law
Each party will comply with all laws applicable to its performance under this Agreement.
16. Governing Law and Jurisdiction
This Agreement is governed by the laws of India, and the courts at Ludhiana, Punjab will have exclusive jurisdiction, subject to any arbitration the parties agree in writing.
17. Miscellaneous
This Agreement is the entire agreement on its subject matter. Bridze may update it and will notify the Customer; continued use after notice constitutes acceptance. The Customer may not assign without Bridze’s consent. If any clause is unenforceable, the rest remains in effect.
18. Acceptance
By accepting, the accepting individual confirms they are authorized to bind the Customer, that the Customer accepts this Agreement, and that the Customer makes the warranties in Section 3. The system records the accepter’s name, title, email, IP address, date/time, and Agreement version as evidence of acceptance.